I’m a service designer with over eight years of experience in human-centered design. I tackle complex problems by understanding user needs and translating them into effective solutions. I drive change through research, storytelling, and service design. My experience spans healthcare, finance, and government services at both the federal and local levels. I’m passionate about creating a positive impact in people’s lives through well-designed services.
Skills
Service Design
Design Research
Workshop Facilitation
Service Blueprinting
Journey Mapping
Ecosystem Mapping
Ideation
Storytelling
Prototyping
Storyboarding
Ethnography
Accessibility
Plain Language
Content Design
Human-centered Design
Customer Experience Design
Information Architecture
User Experience Design
Experience
Mar 2026 – Present
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Service Designer
ICF
Nov 2021 – Feb 2026
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Service Designer
Fearless
Select Case Studies
Sep 2018 – Nov 2021
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Service & Interaction Designer
Fjord / Accenture Federal Services
Select Case Study
Jul 2017 – Sep 2018
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UX Architect
Lab49
Jun 2017 – Jul 2017
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UX Designer
Specialists on Call (Freelance Contract)
Dec 2016 – Jun 2017
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UX Designer
Housing Insights (Code for DC Volunteer Project)
Certifications
UX Certified
Nielson Norman Group – 2024
Certification ID 1058515
Service Design: How to Design Integrated Service Experiences
The Interaction Design Foundation – 2024
Certificate
Education
User Experience Design Immersive
General Assembly – 2016
BFA, Art and Visual Technology
George Mason University – 2010
Projects
The Monster List of UX Books
Since 2016, I’ve been compiling lists of books recommended for UX and related topics into one Monster List.
Want to learn more?
Check out my LinkedIn profile for a full work history or contact me to request a PDF resume.