CHRIS OLIVER

Protected: Reducing Burden Through Service Design

A detailed process flow diagram showing the 'Prepare' stage of the Medicaid & CHIP SPA process. On the left, there is an illustration of a state employee working with a draft SPA template that includes policy guidance. The main content explains how state employees use a PRA-cleared web form template with structured data fields. On the right, there is a section labeled 'FUTURE FEATURES' listing planned system improvements including logic-based web forms and other capabilities.

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